Replacement Policy

 

We have a 14-day replacement policy, which means you have 14 days after receiving your item to request a replacement.

To be eligible for a replacement, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a replacement, you can contact us at support@inlightav.com. Please note that replacement will need to be sent to the following address: A - 71 Jhilmil Industrial Area, Delhi - 110092

If your previous/original product is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted.

You can always contact us for any return question at support@inlightav.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be replaced, like customised or any custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept replacement on sale items.